Privacy Policy
Last updated: January 2026
Cogniroll ("we", "us", or "our") operates the Cogniroll website (cogniroll.com), the AmmaBhojanam mobile apps, and related software products and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, share, and safeguard information.
1. Information We Collect
Information you provide
- Contact information: name, email address, phone number, and any details you share when reaching out
- Account information (for product users): phone number, name, profile photo, addresses, and role-specific details (e.g., kitchen address for cooks, vehicle details for drivers)
- Payment information: payment is processed by third-party providers; we receive only transaction status information
- Bank account details for cooks and delivery partners receiving payouts
- Communications: messages and emails you send to us
Information collected automatically
- Device information: device type, operating system, unique identifiers
- Location: with your permission, to enable order delivery and proximity-based features
- Usage data: screens viewed, actions taken, and feature usage
- Push notification tokens issued by Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM)
2. How We Use Your Information
- Provide, operate, and maintain our Services
- Process orders, payments, and payouts
- Send transactional communications via email, SMS, and push notifications
- Verify the identity and credentials of platform participants
- Detect, prevent, and address fraud, abuse, and technical issues
- Comply with applicable laws and regulations
- Improve and personalize the Services
3. How We Share Your Information
We share personal information only as necessary to operate the Services or as required by law:
- Between order participants: a customer's contact details are shared with the assigned cook and driver solely to fulfil an order
- Service providers: payment processors (Razorpay, RazorpayX), cloud infrastructure (Amazon Web Services), push notification services (Apple, Google), SMS providers (Twilio), and analytics providers
- Legal compliance: when required by law, court order, or government regulation
- Business transfers: in the event of a merger or acquisition
We do not sell your personal information.
4. Data Retention
We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal, accounting, and tax obligations. You may request deletion at any time by writing to admin@cogniroll.com.
5. Data Security
We implement industry-standard technical and organizational safeguards including encryption in transit (TLS/HTTPS), encryption at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure.
6. Your Rights
Subject to applicable law, you have the right to access, correct, or delete your personal information, restrict or object to processing, and lodge a complaint with a data protection authority. To exercise these rights, email admin@cogniroll.com.
7. Push Notifications & Email
Our products send transactional push notifications and emails for order updates, account events, and security-related information. You can manage these preferences in your device settings or by contacting us. Non-transactional emails include an unsubscribe link.
8. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.
9. International Users
Our Services are operated from India. By using our Services, you consent to the transfer and processing of your information in India.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our Services. The "Last updated" date at the top reflects the most recent revision.